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We believe subscribers should be able to call their ISP and quickly get help for any issue, regardless if the issue is related to sales, billing, or technical support. Just as an in-house admin team for an ISP is capable of handling every type of call, the outsourced telco call center should also be able to handle every type of call. Callers should never get the run-around and they should not be told to call back during regular business hours. TurnkeyISP staff are trained to live-answer and help with sales, billing, and technical support issues. This blog post explores how we doing it.

Definition: A call center is a centralized organization that handles inbound and outbound calls from current and potential customers. Call centers are located either within a single organization or outsourced to another company that specializes in handling calls. TurnkeyISP is a live answer, virtual, blended, outsourced, telco contact center. This article will explain exactly what that means.

TurnkeyISP is an ISP call center and remote staffing agency that was founded in Santa Fe, New Mexico USA at the start of the pandemic in the spring of 2020. We employ an English speaking workforce in the United States and around the world. English ability is our first and primary hiring criteria for ISP customer service representatives...

This guide is intended to help people outside the call center industry familiarize themselves with the common industry terms...